Information We Collect
A. Information You Provide to Us
Registration Information. When you sign up for a Hytch account, you give us your name, email address, and phone number.
User Profile Information. When you join the Hytch community, you are automatically included in the matching program. You may opt out at anytime. Users contribute their status (as in a ride, as the driver, a rider or other and if using public transit, you may be with other Users or credited as being engaged with a bus or train in participating transit systems. Your name, names of paired riders or drivers, Profile photos and associated groups are always part of your Profile. Read more below about how you can control who sees your Profile.
Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
B. Information We Collect When You Use the Hytch Platform
Location Information. Hytch is all about rewarding people who share rides. To do this, we need to know where you are. When you open Hytch on your mobile device, we receive your location. We may collect the precise location of your device when the app is running in the foreground or background. If you give us permission through your device settings or Hytch app, we may collect your location while the app is off to identify promotions or service updates in your area. If you label certain locations, such as “home” and “work,” we receive that information, too. Your location information is necessary for things like determining starting and ending locations, identifying the proximity of other riders to you at starting and ending locations, and tracking your mileage for rewards purposes.
Device Information. Hytch receives information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens. We collect mobile sensor data from User devices (such as location, speed, direction, GPS coordinates, wifi triangulation, height, acceleration or deceleration) to understand location accuracy and analyze usage patterns for improved service and to suggest any potential user match.
Usage Information. To help us understand how you use the Hytch Platform and to help us improve it, we automatically receive information about your interactions with the Hytch Platform, like the pages or other content you view, your actions within the Hytch app, and the dates and times of your visit and participation.
Text Information. We work with a third party partner to facilitate text messages to Users who sign up to use the Hytch Platform. We receive information about these communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. Standard message and data rates may apply.
Information from Cookies and Similar Technologies. We may collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the Hytch website and interact with Hytch advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Hytch website. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the Hytch website.
C. Information We Collect from Third Parties
Third Party Services. If you choose to register for Hytch or otherwise link your Hytch account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.
Third Party Partners. We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.
Sponsor Programs. If a company, university, or organization participates in one of our Sponsor programs we may receive information about you, such as your email address or unique employer ID from participating organizations, necessary to reward you and distribute incentives as intended. We also may give your participating organization the opportunity to invite you to ride-share on your behalf, in which case they may provide us with your name, phone number, and the pickup and drop off location for your ride.
How We Use the Information We Collect
We use the information we collect from all Users to:
Reward you for qualified rides and celebrate your environmental impact.
Provide, improve, expand, and promote the Hytch Platform;
Analyze how the Hytch community of Users interact on the Hytch Platform;
Connect you to other Users as a potential ride-share match
Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
Personalize the Hytch experience for you and your friends and contacts;
Send you text messages and push notifications;
Facilitate reward payouts;
Provide you with customer support;
How We Share the Information We Collect
A. Sharing Between Users
Sharing between Ride-sharers. In the case that a ride-sharer opts-in to meet other ride-sharers, either within a specified network, or otherwise, ride-sharers may be able to see basic information about each other, such as names, photo, and certain information like overlapping group codes that are helpful to matching rideshare history or Profiles.
Although we help Ride-sharers communicate with one another to arrange a Hytch, we do not share your actual phone number or other contact information with other Users.
B. Sharing Between Hytch and Third Parties
API and Integration Partners. If you connect to the Hytch Platform through an integration with a third party service, we may share information about your use of the Hytch Platform with that third party. We may share your information with our third party partners in order to receive additional information about you. We may also share your information with third party partners to create offers that may be of interest to you.
Third Party Services. The Hytch Platform may allow you to connect with other websites, products, or services that we don’t have control over (for example, we give you the ability to cash out your rewards through Paypal). If you use these services, we will provide the third party with information about you to allow them to provide the service to you. We can’t speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.
Service Providers. We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the Hytch Platform.
Sponsor Partners. If you participate in a Sponsor Reward program and are rewarded for sharing a ride, we will provide your organization or any organization that you associate yourself with via “group code” with information about your use of the Hytch Platform, including ride details such as name email, date, time, mileage history, reward history, vehicle information, and location history as necessary to qualify for the reward. We do not provide information about who you Hytch with. If you change organizations, it is your responsibility to update your group code settings with the new information. (Please remember to check and set your designation settings accordingly.)
Other Sharing. We may share your information with third parties in the following cases:
While negotiating or in relation to a change of corporate control such as a restructuring, merger or sale of our assets;
If a government authority requests information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process;
With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of the Hytch community, Hytch, or the public;
To comply with a legal requirement or process, including but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures.
With our insurance partners to help determine and provide relevant coverage in the event of an incident;
To provide information about the use of the Hytch Platform to potential business partners in aggregated or de-identified form that can’t reasonably be used to identify you; and
Whenever you consent to the sharing.
Email Subscriptions. You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the Hytch Platform.
Text Messages. You can opt out of receiving commercial or promotional text messages by texting the word END to the number sent from the mobile device receiving the messages. You may also opt out of receiving all texts from Hytch (including transactional or relational messages) by texting the word STOPALL to the number sent from the mobile device receiving the messages, however, opting out of receiving all texts will impact your use of the Hytch Platform.
Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Hytch Platform (such as receiving a notification that your ride-share has arrived).
Profile Information. While your name will always be shared with fellow ride-sharers, you can delete any additional information that you added to your Profile at any time if you don’t want ride-sharers to see it.
Location Information. While you can prevent your device from sharing location information at any time through your Device’s operating system settings, location is core to the Hytch Platform and without it we can’t reward you for your ride-share.
Data Security. We are committed to protecting the data of the Hytch community. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.
Children’s Privacy. To earn Hytch rewards requires a “pairing” of two Users above the age of 13 or a User engaged with a Hytch sponsored school bus rewards program. Hytch rewards are not directed to children, except with Hytch sponsored School Bus Ridership reward programs which are authorized by the participating School District and specifically identify the school bus itself in the pairing. We do not allow matching services for school bus reward programs. We do not share personal information (like phone numbers or names) with sponsors or between Users. We don’t knowingly collect personal information from children under the age of 13 and they are not eligible for rewards. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us at firstname.lastname@example.org.