How It Works
Welcome to Hytch Rewards! These tutorials will help you to Get Set Up, Start Your First Hytch, and Cash Out. After reviewing this page, if you have additional questions, check out our FAQ Page. We also invite you to join our Hytch Community-Middle TN facebook group where app users are finding new friends to Hytch with, and getting the fastest answers to new questions. Life is better when we ride together!
Get Set Up
Here’s what to expect while setting up the app in your phone.
Download the App. To get set up, download the Hytch Rewards app in either Apple Store or Google Play. Hytch Rewards accounts are tied to phone numbers, not usernames and passwords. You’ll be asked to enter your phone number. (Figure 1)
Authorization Code. Next you’ll need to verify that the phone number you entered is linked to the phone you download the app on. After receiving the authorization code via text message, enter the code and select “Next”. (Figure 2)
Note: If you experience an issue receiving the verification code, it may be the result of typing STOP in the past to the SMS service used by Hytch. To start receiving SMS text message from the Hytch Rewards app, send START to (615) 645-2683. We also recommend adding this number to your contacts list as something memorable, like "Hytch Invite."
Create Profile. Now it’s time to create your profile. Add your name and email address. If your employer is an Employer Partner, you will receive a group code from them. You can enter it here at anytime! (Figure 3)
You’re all set up!
Start Your First Hytch
You’re ready to start Hytchin’! Your first Hytch will only take 8 easy steps to set up and successfully track your shared miles using the Hytch Rewards app. Future Hytches require fewer steps!
Open the Hytch Rewards app and click the “Let’s Hytch” button. [Note: it only takes one (1) person in the group to start a Hytch. Everyone else will receive invitations to confirm the ride.] (Figure 4)
Allow Access to Contacts. The first time you Start a Hytch, the app will ask to "Allow Hytch Rewards to access your contacts?" Select yes, because this step makes it easier to invite your friends, family, and co-workers into a Hytch.
Please note that Hytch, LLC does not have access to your contacts’ information when you select “allow.” It only allows the app to read your contacts list for your own convenience. You will only be asked this once, so the next Hytch you start will be even easier! (Figure 5)
Select the people you want to Hytch with. If you are inviting someone not already in your contacts list, type their phone number in the “search” bar, and click the “add” button. Once everyone is selected, press “continue.” Remember, only one (1) person in your group needs to do this. (Figure 6)
Select the driver. If you are in a carpool, select the toggle next to the driver’s name. If you are sharing a ride-hail service or using public transportation (no one in your group is driving), select the toggle next to the appropriate option, then press “continue.” (Figure 7)
Confirm your ride details. [Note: if you use the public transportation or lyft/uber/cab option, you must be sharing a ride with at least one other person to earn rewards!] Press “Start Hytch.”
A text message will be sent to the people you invited. For those who do not yet have the Hytch Rewards app, the text will include a link to download the app. For those who already have the app, the text will simply ask them to confirm the ride.
Note: We recommend saving the text phone number (via the app) to your contacts list as something recognizable, such as "Hytch Invite."
Allow Access to Location Services. Before you begin your first Hytch, the app will ask you to "Allow Hytch Rewards to access this device's location?" Select yes, because Hytch Rewards validates shared miles using GPS coordinates. Similar to when you "Allowed access to your contacts", you won't be asked to do this step in the future! (Figure 8)
Enjoy the ride! At the top of your screen you’ll see a message that says “waiting,” until at least one other person confirms your ride. That message will change to “Hytch in progress” once the ride is validated. When you start moving, you start earning points!
Congratulations! You’ve earned $10 or more, and probably saved a couple trees in the process. Thank you for helping to improve traffic congestion and air quality by sharing so many miles! Now it’s time to cash out those well earned rewards, thanks to our partners.
Click on the Cash Out tab inside the Hytch Rewards app. If you try to cash out too early, you’ll get a notification saying “Almost there!”
Click the Redeem Cash button.
Enter and confirm the email address that you want payment details sent to.
Check your inbox for an email from PayPal, at which point you’ll walk through a few quick steps to transfer funds to your bank account!
How to end a Hytch
The Hytch Rewards app is designed to automatically end after it has stopped moving for about 10 minutes, or when other people in the ride are too far apart. The app can also be manually ended by pressing the “LEAVE THIS TRIP” button on the progress screen. If more than three people are sharing a Hytch, anyone can leave the ride by selecting “LEAVE THIS TRIP” without affecting the other participants. The host will see a screen that says "FINISH THIS TRIP," which will end the Hytch for everyone in the group when selected.