10 COMMON SENSE SAFETY TIPS

To have the most options for shared transportation, you’ll need to build a big Clique, which is to say you engage lots of friends (and friends of friends) in your network to ride-share.

Follow these ten tips to accomplish that safely and effectively.

1. Settle up only after the ride has ended.

Use the chat function to develop rapport, negotiate ride details, and set cost-sharing expectations.  Settle up after the ride using the Hytch payment processing tool. Ignore any request to send money – even if the person claims to be in an emergency – and report it to Hytch immediately.

2. Keep your financial information to yourself.

Never give out financial information such as your social security number, credit card number or bank information.

3. Keep your personal information to yourself.

With friends of friends, be careful about sharing personal information, such as your full name, phone number, email and address. Protect your identity until you are comfortable enough with someone to share it.  Don’t post sensitive photos or leave any personal contact information on your profile.

Note: Hytch will never send you an email asking for your username and password information. Any such communication should be reported immediately.

4. Watch for scammer red flags.

Be aware of anyone who:

  • Sends you messages containing links to third-party websites
  • Quickly asks to talk or chat outside of Hytch
  • Asks for money
  • Uses an image or graphic rather than a photo of a human
  • Vanishes mysteriously then reappears under a different name
  • Asks for your address under the guise of sending flowers or gifts

The U.S. Federal Trade Commission's advice to avoid online scams is available here.

5. Report suspicious users.

Please report anyone who violates our terms of use. Examples of terms of use violations include:

  • Asking you for money or donations
  • Pretending to be a user who’s over the age of 18
  • Sending harassing or offensive messages
  • Behaving inappropriately after meeting in person
  • Creating fraudulent profiles
  • Sending spam or solicitation, such as attempts to sell products or services

6. Get to know your new Clique connections before meeting offline.

Get to know friends of friends through chat before disclosing personal information or meeting in person. We don't conduct criminal background checks on our users, so it’s up to you to do your own research and remain cautious.

7. Choose a public meeting point.

For the first ride with a friend of a friend, arrange to connect in a populated, public place – it’s a great idea to drive to a convenient car drop off point rather than share your home or apartment address.

8. Compare Hytch profiles with in-person appearances.

Look at the photo of the user and be sure you immediately recognize that person before you enter any vehicle.

9. Share your ride’s tracking link with a friend or family member.

Hytch developed a “Track My Ride” feature that users love for many reasons. We suggest you use it for the first few rides with a new friend of a friend, use the “Track My Ride” notification tool to text a friend or family member the link to your ride so they can observe and track your ride in process.  

10. Keep your phone handy.

Always keep your phone charged and the Hytch application open to be sure the ride is active and in progress.  

Following these guidelines will help keep Hytch safe and enjoyable.